If you live in SA Season passes to Sea World is an affordable way to keep kids entertained, Greetings from SeaWorld San Antonio!Thank you for your visit and sharing your feedback. Again we do apologize and hope to have you and your family on another visit to the park in the near future. We offer many dining options inside the park. We do apologize we did not meet all your expectations. Please Wait. By the way, we paid an extra $5 for preferred parking - well worth it! I want to stay safe too but I mean come on they are barely out of pull ups. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. I used CREDIT Card bought 2-adult 2=Child all day dining ticket & 2 parking ticket for around $250.00 last May15,2022 at seaworld San Antonio. Customer service is right outside actual entry. So you are pushing the mask agenda but cant keep the hand sanitizer full? For the BBB EU Privacy Shield independent dispute resolution program, please click here. Is smoking allowed at SeaWorld San Antonio? } Bathrooms were disgusting and reeked of urine. With?)) We are sorry to hear of the situation you werein and not being able to visit when intended. Overall it was a pleasant and fun experience. Of course. They opened at 9:40 & the separate park gates opened at 10:00. SEAWORLD SAN ANTONIO - 1968 Photos & 828 Reviews - Yelp Also, despite the huge crowds many eating options were closed. SeaWorld San Antonio: 210-520-4732. So glad to hear you enjoyed your visit to SeaWorld. The worker at the gate then scanned both tickets on the phone, even though only one should have been purchased. Greetings from SeaWorld San Antonio!We do apologize for any inconvenience you have experience. Not one animal exhibit. I was disappointed but let it go. Do NOT buy all day dining plan. Is the all day dining Worth it and do you get drink not alcohol as well? Go to SeaWorld San Antonio's Pass Members Log In. Get there before 9:30 & go to the gate. SeaWorld San Diego Please see specific reservation product descriptions and disclaimers for cancellation policy. I followed up with SeaWorld as requested on 4/14 and have not had a response since. We hope to have you for another visit soon. My wife has *******'s disease and really shouldn't be out in weather like that, but we discussed it and since we bought both the tickets and the all day dining packages for three people, we decided that she could stay inside various restaurants and attractions, missing out on the whole idea of going in the first place, but we would at least get use out of the tickets. A member of leadership did try to reach out to you via phone however did not get to speak with you, if you can please reach out to ************************************************ at your earliest convenience and we can get this issue resolved with you. Most in-park experiences and products may be rescheduled 1 or more times with no fee if rebooked at least 24-48 hours prior to date of reservation (product-dependent) by calling 210-520-4SEA between 8:30 a.m. and 5:00 p.m. CST. Busch Gardens Tampa } SeaWorld San Antonio. Have Questions? Contact Us: Phone, Address & Email - Aquatica SeaWorld's PhotoKey Troubles : r/SeaWorld - Reddit It was an amazing show with skilled animal training. CLOSE. I never saw an attendant in any of them. If youre a current pass member, you can login with your account (or barcode/zip code) to see the current benefits and offers available to you right now. The whole kid section was closed down except the water section, which would seem to transmit more germs than a slide. The food isn't great. We do offer great deal on annual passes to help save money when visit the park. I just want to be left alone and not harassed. This happened at Sea World San Antonio, Texas. BBB is here to help. Discovery Cove I highly recomend working for Seaworld . We are so happy to hear you enjoyed the park. If your browser doesn't ask your location and your city still doesn't appear, try these steps: Please enter something you would like to search for. The food on the tour was amazing! Old and cold. -Chris, I take my kids to Sea World regularly , we have season passes and the kids enjoy the playgrounds and rides. Do Not Sell or Share My Personal Information. Dont waste your $$. A supervisor named ******* told me I could call my bank and dispute the charge, which I may still do, but that still weighs on me as shady business behavior. Our helpful agents can help you convert your pass and payments accordingly. We also recommend our guest to purchase admission on our website to help save money. Redeemrenewal offers with a childs Pass, the Pass Members and/or their family members by logging in using their barcode and zip code in the field shown above. SUBMIT COMMENT. CLOSE. A member or management will reach out to you discuss this situation. Are there any current pass member offers? I have never ate this bad park food in my life and we've visited several parks! We need to know everything, so that we are able to make sure we are taking the correct steps to better assist you. Ultimate VIP Tour ALL-NEW EXCLUSIVE EXPERIENCE Enjoy the best of SeaWorld San Antonio with a private guided tour. . SeaWorld San Antonio. } BBB directs its services to businesses and consumers in North America. Note: Until their Pass has been renewed, expired Pass Members will not have access to all the information on the website. Contact Us SeaWorld San Antonio welcomes your comments, suggestions and questions. Any new Pass purchased on a park website, front gate or over the phone will not be automatically tied to a previous online profile; however, you can login to your account & add those to your profile using the "Add a Pass" box in your account page (as long as they have not already been attached to another profile). Live it up with amenities, We are a nature-based school for children between the age of 15 months and 4 years.. Using Seaworld's cashless band which they started May 4, 2023 has absolutely NOT been stress free as advertised during this family vacation for our youngest's birthday. Great to hear you had a good time in the park. We would like to apologize for any inconveniences the parks closure has caused you. Chat Click on the widget located at the bottom right of the page. I trust that you will recognize the fairness of this request and take the necessary steps to rectify the situation. We bought the reserved seating passes for the shows which were an absolutely joke. MasterCard, Visa, American Express, Discover and JCB are accepted at all ticket booths, restaurants, and gift shops with proper identification. Yet, the kid splash pad was open, so it isnt the weather.There are less decorations and less Christmas lights than before Covid, yet it was busier than we have ever seen it. View park hours, upcoming events, presentation schedules and activity times for your next visit. I requested a refund for my annual pass and it was declined. HORRIBLE Customer Service. - Review of SeaWorld, San Antonio, TX What a waste of a day. For park hours and presentation times, please click here. We detect that you are visiting from Romania. Step 1: Go to SeaWorld San Antonios Pass Members Log In. Enjoy a variety of one-of-a-kind animal experiences at SeaWorld San Antonio including in-water dolphins interactions, meeting a penguin and more. I was bombarded with a terrible employee needing me to login into my account and show proof of my annual pass. Great attraction for kids. Warm sunshine, floral fragrance, and a spirit of adventure abound in these glorious seasons. The seats that are reserved are the worst seats. Quick Que worked, kind of. As far as the disputing of the charge, did you move forward with disputing the charges with your bank? So I want to at least save others their hard earned money!! We had a good experience except for the rude security guard at the front. Dolphin Encounter was one of the highlights of our Trip to San Antonio. Dispatch and Customer Service in San Antonio, TX. Book now for the ultimate family adventure. Theme Park and/or Photo Location. img.app-badge { (no orcas?!?!? Not worth the $250+ for 4 tickets and parking. There is an entire water park which has rides and pools for all ages. I would like to end my pass or modify the type to a different pass type. They cant control the weather, so that wasnt why I was disappointed in SeaWorld itself. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. and if I say reserve seating wouldnt you think the best seats, the seats that get you the dolphin splash or the wave from the seal, nope they raise the price once its in the cart (and their main act, the orcas, didnt even have a show for the day!! Recommended experiences in and around San Antonio. We look forward to seeing you and your family in the park again soon. There were 3 rides available for them to ride. Reserved seating!!! Yes, there are the shows which are great but other than that, this particular Sea World has very few animals - penguins, turtles, and flamingos, that's it. I do believe this is very unjust and extremely disappointing for a corporation to treat its customers that travel from other cities this way. Email Please fill out the form below. I felt humiliated and disrespected. How would I believe those 3 tickets would be honored and even be accepted at the time of entry? We are getting ready for our Sesame Street Party Parade in late May. Explore the exciting world of marine animals in a way youve never experienced before during all-new animal presentations. We do apologize and hope to hear from you soon. I took myself, my sister and a service dog for me to SeaWorld Sunday. This was the first time my family has ever been to Texas.The first two days of our trip were in ****** watching the Dallas ** and local attractions, then we went to San Antonio to visit SeaWorld and enjoy the Riverwalk. June 2 - Aug 13 Exhilarating entertainment awaits as SeaWorld San Antonio amps up your summer fun! If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. We took our two 3 year olds (twins). SeaWorld San Antonio is open Thu, Fri, Sat, Sun. The benefits for EZpay passes are the same as their standard pass counterparts! So having a paper copy of the map with times wasn't an issue. Mind you we waited 1hr to get on this ride when it was our turn to ride the employee told us she was to short to ride. However, we understand that sometimes circumstances can get in the way of remaining Pass Members. Pass Members are able to access offers for other Pass Members on their account. I am a permanent disabled veteran in a wheelchair. At the top of your Chrome or Firefox window, near the web address, click the green lock. We attempted to contact the representative we spoke to at the park again today but it went to voicemail. What are SeaWorld San Antonio's park hours? Do I need to create a profile on each website? 864 reviews of SeaWorld San Antonio "SeaWorld is a great park for families. In the field below, enter your zip code and 16 digit Passbarcode to gainaccess toyour account. Contact Us It is a tremendous responsibility and honor to care for the endangered and threatened species, identify strategies to help them recover in the wild, and share our passion of animals with people to inspire them to make a difference. more, This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Date of experience: December 2021. Wave pools, wading pools, inner tube river, and water slides. I just want a refund for unused tickets and meals on a day that they closed the park. We do have our show schedule and events online to help plan your day. Greetings from SeaWorld San Antonio!Thank you for your visit. Experience thrilling coasters and extraordinary rides for the whole family. No aquarium with fish and sharks. Go to https://seaworld.com/san-antonio/account/sign-in/, log in using the barcode and zip code for the other Pass in your household, and click on submit. In the window that pops up, make sure Location is set to Allow or Ask. Clearly youd know the temperature its going to be before you come to the park but i still came because I paid to come and have a good time, and get my moneys worth. We're paying full price for half a park 2. We didn't realize SeaWorld only operated one of those days, but we purchased tickets for Thursday, April 6.That morning, the weather was very bad. I purchased a single day ticket on my wife's gold season pass account on March 12. I have made several attempts to communicate and resolve this matter, but have not received any satisfactory response from your organization.My wife and I purchased 2 annual passes on July 8, **************************************************** access to SeaWorld San Antonio for a period of one year. Contact Us - Contact Form & Phone Numbers | SeaWorld Orlando I'm not seeing all the passes on my account, how can I see them? I am writing to express my disappointment and frustration with the lack of response and refusal to refund my unused annual passes to SeaWorld San Antonio. Took grandchildren and great grandchildren Awesome Aquarium water park and shows. Ultimate VIP Tours - Exclusive Ride & Animal Access | SeaWorld San Antonio Below is the conversation that occurred outside of the BBB platform. } The Bay of Play is a great spot for the little ones to get on rides and get wet! CLOSE. Yes, smoking is allowed at SeaWorld San Antonio in designated smoking areas (including electronic cigarettes). There is an entire water park which has rides and pools for all ages. The website is not user friendly, they sell something in your cart out from under you(why we didnt have any penguin experience!) Can I bring food to the SeaWorld San Antonio park? My family attended there a few weeks ago and nearly half of the rides are closed due to staffing issues. Its 50 desgrees? SeaWorld San Antonio is open Thu, Fri, Sat, Sun. Apply to Front Desk Agent, Guest Service Agent, Front Desk Manager and more! Many thanks. Recommended experiences in and around San Antonio. When I spoke to a supervisor they spend a lot of time "empathizing" and "apologizing", but made zero effort towards any compensation, refunds, or upgrades despite me point blank asking. ?6 Months ago I paid off the CCaccount and close it because of so much different charges on my account. Can I redeem offers for the other Passes? Nothing was open. Unfortunately we had family emergency the night before. Welcome to the ultimate VIP experience at SeaWorld San Antonio, where adventure and luxury unite to create once-in-a-lifetime memories. Oh, and we only encountered 4 different types of animals. My daughter loves animals, hates rides, just wanted to pet a penguin, a dolphin, a seal ANYTHING! Our care team consists of hundreds of professional animal behaviorists, aquarists, zoologists, veterinarians, and dieticians. Read our, SeaWorld S, Dept Coordinator at SeaWorld, responded to this review. For limited offers per Pass Member, you can redeem that offer for a separate Pass Member in your household in a few ways: 1. You can manage and update your debit and credit cards online now with our new EZpay management system! CLOSE. We were charged to much money for only one day . Please see the annual pass pages on this site - there you can find a list of benefits, pricing information, and other important information. However, I directly asked if the email I received with tickets could be used for entry and she responded yes. We are so happy to hear you had a great experience in the park. Please select the region that you would like to explore today. Customer service - Review of SeaWorld, San Antonio, TX - Tripadvisor does not disappoint, from exhibits to animal interactions to Howl-O-Scream it is top notch service! We did the dolphin tour which was mostly good but they split us into family groups and our group along with one other were the only ones that had to group up with another family. display: none; The SeaWorld Orlando tickets customer service team want to ensure you have an unforgettable experience. 828 reviews of SeaWorld San Antonio "SeaWorld is a great park for families. Call (800) 425-8622 to speak with a SeaWorld customer service representative. Contact Us - SeaWorld Parks & Entertainment Greetings from SeaWorld San Antonio!Thank you for your visit and sharing your feedback. Adventure Island Tampa Terrible Customer Service - Review of SeaWorld, San Antonio, TX One complimentary ticket plus three complimentary tickets for guests to use (still need to be updated for 2023.) Hopefully someone in seaworld land would respond. Then, it became an annoying sing along that even sitting in a cool theater couldn't make you enjoy.Our favorite rides, Journey to Atlantis and Rio Loco, are closed for months at a time. Read our, Recommended experiences in and around San Antonio. Aquatica Water Parks in Orlando, San Antonio, and San Diego We would like to apologize for this inconvenience, we will be sending to park management for immediate follow up. We're committed to protecting these incredible animals and their habitats, ensuring our promise to you: a visit to SeaWorld is a visit you can feel good about. -Chris. -Chris. 17 Seaworld Customer Service jobs available on Indeed.com. I have multiple Passes on my account. They told us when we left things were open but lies. Please be sure you have a current pass (typically starting with A and followed by 11-15 digits. Customer Care Orlando: 407-401-8477 San Antonio: 210-520-4732 San Diego: 619-222-4732 Create a new account By registering with SeaWorld Parks & Entertainment Vacations, you will receive emails keeping you updated on new specials and hot deals at our parks. Your concerns have been forwarded to the appropriate management for immediate follow up regarding the *********** *******. Aquatica San Antonio Frequently Asked Questions What if I'm still in commitment? We did just enough not to make it overwhelming; we kept it simple and had a fantastic time. Step 5: Use the zip code connected to the credit card that was used to purchase your Pass. It was a great experience. What is even more confusing is that the customer reps on the phone did indicate that I am eligible for reimbursement but they can not help in the process and that I have to talk to guest services on site in the park to issue the return. and the Great White are awesome roller coasters, and The Journey to Atlantis is a cool log ride. Please accept our sincerest apologies. -Chris. However, they still have access to certainrenewal offers for their Pass when logged in. Reload the page and repeat your search. We do apologize for anyinconvenience this has caused you, you can also reach out further at ************************************************. End Your Auto Renew Annual Pass - SeaWorld Entertainment We are able to scan all annual passes with the barcode from your pass member account along with the reservation that has a barcode as well. -----Original Message-----From: ******************* <******************>Sent: Thursday, April 14, 2023 3:52 PMTo: SWT Guest Correspondence <************************************************>Subject: [EXTERNAL] Requested Follow-up, Good afternoon,Yes, I have started a dispute with ***************** but it is not too late to stop it, I just asked the Platinum Concierge.My order number is: 202304055244786On Apr 14, 2023, at 1:06 PM, SWT Guest Correspondence <************************************************> wrote:**************,Thank you for your recent contact via the Better Business Bureau. The animals shows were great, but hot. For me best time to go is during Winter since isn't as packed compared to Summer. Sometimes when you spend this kind of money, you want to get your moneys worth you end up making the trip unenjoyable just to squeeze every penny out of it. To a big corporation, this *** not seem like a big number but this erroneous charge absolutely affects my life and my family's livelihood. -Chris. How to Contact SeaWorld Customer Service. When we went to ***** Services an hour after the erroneous charge occurred to dispute/resolve, we were told by the Seaworld representative that Seaworld couldn't find the transaction and that there was nothing they could do. Chat Click on the widget located at the bottom right of the page. Shows that once brought me to tears are now, to quote my daughter, "kind of boring".Our favorite show at sea star stadium has not been available since before covid. Yes. We bought all our tickets, quick que, dining plan & printed at home. Once you've signed up, click on the Renew Your Pass button. It has been over 20 years since my last visit, but my last visit for sure. It took a long time to get into the park even with tickets bought ahead of time. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. I only went one day 9/16/2022, with my Caregiver and one. Guests aren't being spread out across all the rides, but are condensed down to the few rides that are open, thus making the rides longer 3. -Chris. What credit cards are accepted at SeaWorld San Antonio? Please note that there are no partial refunds when cancelling a pass if not converting into a new one. We do apologize for any inconviencne you encounter at our Rio Loco ride. Is cash accepted at the SeaWorld San Antonio park? -Chris. We had a good experience except for the rude security guard at the front. I hope this letter finds you in good health. Reset. Type in your email address or the email address you used if previously signed up on our website. If you would like to use an email/password for easier login in the future, please use theSign uplink, and use the I have a pass button when creating your account with a new email/password. Rain, thunder, and lightning. We just ate a big breakfast before and gave the kids a cup of fruit and a dippin dots. How do I access the website now that I've bought a pass? BBB Business Profiles may not be reproduced for sales or promotional purposes. If possible please reach out to guest services at ************************************************ to see what options can be done with your account. The lines for the rides and the kiddie rides were short. It's app doesn't work, there are upset people leaving 1 star review for the last week plus. The Econo Lodge San Antonio near SeaWorld - Medical Center hotel in San Antonio, TX, is the right place to get a solid deal on a simple stay. This trip was a let down. See jobs, salaries, employee reviews and more for Customer Service Representative careers at SeaWorld Parks & Entertainment . My biggest complaint is that there are so few animals to actually see. -Chris. read more. Contact SeaWorld Customer Service/Support - JustUseApp Contact SeaWorld Support Published by SeaWorld Parks & Entertainment Inc. on 2023-03-15 About: The SeaWorld App is your must-have in-park companion for your entire experience in Orlando, San Antonio, or San Diego. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. 2022 SeaWorld Parks & Entertainment, Inc. All Rights Reserved. Both entertaining and educational. From flavorful food festivals to dazzling Christmas lights, there are exciting events for every season. We look forward to seeing everyone in the park again soon. As discussed over the phone, I have set the passes up for you and will be reaching out to you via SeaWorld email shortly. Park hours & schedule We just ate a big breakfast before and gave the kids a cup of fruit and a dippin dots. I just bought a Pass and I want to link it to my previous Pass Member profile. -************, Sea World in **. It is estimated that 5 trillion pieces of plastic litter our oceans, including bottles, bags, fishing wire and straws. We have been pass members for years. Offers 50% off of a one-day ticket for the veteran and three guests. We usually buy annual passes but didn't do it this year. We can also scan your phone for the quick queue and or your reserve seating instead of having to carry the a printed copy. Maybe a 10 minute wait if that. If you have a past-due amount (because the prior card was expired), you can pay that balance to become current also. This means your pass will be ended and not roll-over to the monthly renewal What if I want to change pass types, not end my pass? Customer service is horrible in most of my experiences with them. Please feel free to contact our team at SWT.GuestCorrespondence@SeaWorld.com to further discuss your concerns with the park. First hour you can ride without much of a line, but then they get busy & Quick Que is a lot of help. Live it up with amenities read more, We are a nature-based school for children between the age of 15 months and 4 years. read more, Now offering Open Enrollment for Summer Camp at Recoleta Campus location.
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